Accelerate your mobile workforce process
Odyssee Mobile Field Services’ starting point is the work order management. Instead of having to pick up written assignments at the office, your technicians can electronically consult and accept their mobile service work orders. When your technicians click on a Service work order, they get more detailed information about this job and they can also consult the entire history of the installation. The time registration of the technician is automatically started and stopped, based on an adapted workflow. Technicians also register spare parts they take from their car.
Helps to enhance productivity and profitability
With the Service work order software the Field Service Management can set up all your papers into an electronic format. This helps with the organization of work load and makes sure the work can be carried out correctly.
"Odyssee Mobile clearly understands our industry and took great trouble to understand the nuances of the way we work and, therefore, what we need and what levels of service we require. Odyssee’s solution is built on leading edge, but not bleeding edge technology, so it will be robust in operation."
MEASURABLE BENEFITS
- Increases effectiveness in the Field
- Assits your customer to enhance their productivity and profitability
- Helps your mobile workforce work smarter
- Cuts out the paperwork
- Cuts costs
- Important installation and customer information are always up-to-date
- Forms (work orders, service order, reports etc.) filled in electronically
- Work orders can be viewed by all colleagues
- Direct control of field activities
- Better organization and communication between field service, the office and the customer.
FUNCTIONALITY
With the Work Order Software Service technicians can:
- Create as many Service work orders as needed
- Split up the work orders per type of assignment
- Draw up the structure of the work order
- From a whole range of fields, choose to entirely draw up the forms
- All of this without knowledge of IT
- Make an overview of the intervention
- Fill in all kinds of usefull data over customer, installation, etc.
- Include remarks
- Note that further action needs to be undertaken
- Take pictures of the machine or installation and add them to the Service work order
- Receive the electronic signature of the customer right away
- Send the mobile work order automatically to the customer via e-mail
